The General Services Administration (GSA), a crucial federal agency in the United States, primarily concentrates on two fundamental domains:
- Real Estate Management: GSA is responsible for the management of federal properties, encompassing both owned and leased spaces. Its focus is on ensuring the efficient utilization and maintenance of these properties to meet government needs.
- Contracting Services: It facilitates contracting options for government agencies, streamlining the procurement processes for a wide array of goods and services essential for federal entities.
Established in 1949 through the Federal Property and Administrative Services Act, the GSA functions independently within the U.S. government framework [6]. Its significance lies in optimizing real estate portfolios, overseeing procurement procedures, and cultivating cost-effective solutions that benefit various federal agencies.
The mission of the GSA revolves around delivering effective and efficient government services for the American people. By doing so, it plays a crucial role in ensuring the smooth and efficient functioning of federal entities.
GSA Customer Support Services
The General Services Administration (GSA) provides a diverse range of support services catering to different needs:
- National Customer Service Center: Offers assistance and information to GSA acquisition customers regarding purchase orders, shipments, billing, and schedules.
- AskGSA (formerly e-Resolve): An online self-service tool allowing customers to report issues with requisitions or GSA Global Supply order shipments. Register at AskGSA and follow the New User registration process for access.
- Customer Service Directors: Offer personalized assistance to GSA acquisition customer accounts.
- Vendor Support Center: An online resource and call center assisting vendors with information, sales review and reporting, and contract administration requirements.
- Real Estate National Accounts Program: Collaborates with GSA’s real estate customers, aiding in strategic planning to meet their unique business objectives.
- USAGov Contact Center (for the public): Connects citizens and consumers with knowledgeable staff who respond to queries in English and Spanish about various aspects of the federal government.
- GSA Regional Offices: Offer localized support to GSA customers and government vendors across the 50 states, U.S. territories, and overseas.
- Online Billing: Provides additional resources and tools for streamlined billing processes.
These GSA customer support services aim to assist diverse stakeholders, including acquisition customers, vendors, real estate customers, and the general public, ensuring smoother operations and effective engagement with the GSA’s services and resources.
| Contact Options | Availability | Contact Information |
|---|---|---|
| Call Us | Sunday 9:00 p.m. – Friday 9:30 p.m. Eastern Time | Call 1-844-GSA-4111 |
| Chat Live | Sunday 9:00 p.m. – Friday 9:30 p.m. Eastern Time | Chat now! |
| Contact by Topic | Search GSA contacts within specific topic areas | Check below |
| Staff Directory Search | Search for known contacts within the staff directory | Search Now |
| Media Queries | Contact for media inquiries | Email: press@gsa.gov <br> Public Affairs Contacts |
These contact options are available to assist you within specific hours and topics. You can reach out via phone, live chat, or search for relevant contacts within different GSA departments and staff. For media-related inquiries, email the provided address or find the regional public affairs contact.
If you are seeking information on vendor support and contracts, the Vendor Toolbox is your go-to resource. Whether you’re aiming to secure your initial contract, explore contract maintenance and compliance, or report contract sales, the Vendor Support Center offers comprehensive guidance to ensure the success of your business.
Here are the key areas covered in the Vendor Toolbox:
- Types of Contracts
- Obtaining a GSA Schedule Contract
- Educational Resources
- Contract Management
- Contract Registration
- Contractor Profile Management
- Checking File Status
- Lookup Tables
- MAS (Multiple Award Schedule)
- GWAC (Governmentwide Acquisition Contracts)
- Contract Sales Reporting
- Sales Analysis Support
This toolbox is designed to equip vendors with the necessary tools and information to navigate contract processes efficiently and effectively.
To access GSA eTools like GSA Advantage and eBuy, registering your contract with the GSA Vendor Support Center is a mandatory prerequisite. This registration is essential for participation in these GSA electronic platforms.
To successfully engage with GSA eBuy and enable the uploading of your FSS Terms and Conditions Price List and electronic catalog to GSA Advantage, registering your contract with the GSA Vendor Support Center (VSC) is essential. Below are key points to consider when registering your contract, particularly for Multiple Award Schedule (MAS) contracts:
- Requirements for MAS Contracts:
- To access GSA eBuy and upload your MAS catalog to GSA Advantage, registering your contract is mandatory.
- Only Authorized Negotiators on the contract can proceed with registration. If you’re not an Authorized Negotiator, an administrative modification needs to be submitted to update the contract. Note: This requirement is exclusive to MAS contracts and doesn’t affect VA contracts.
- Process Overview:
- Register your contract with the GSA Vendor Support Center to engage with eBuy.
- Post your MAS catalog on GSA Advantage to fulfill participation criteria for eBuy.
- Information Required for Registration:
- Contract Number
- SAM UEI (Unique Entity Identifier)
- Authorized Negotiator status (not applicable for VA contracts)
- Uploading Catalog to GSA Advantage:
- If your MAS catalog is already on GSA Advantage, access GSA eBuy using the Contractor Login.
- For new catalog uploads, registering your contract enables the use of SIP or EDI for uploading the catalog file to GSA Advantage.
- Important Note for SAM UEI Errors:
- If registered with the wrong SAM UEI, promptly contact the Vendor Support Center at 877-495-4849 for assistance.
Ensuring accurate registration of your contract with the requisite information allows for seamless participation in GSA eBuy and uploading catalogs to GSA Advantage using approved methods like SIP or EDI.
Contact by Topic in GSA
Contact details for Area Property Officers (APOs)