The Arogyavani 104 Health Helpline is a toll-free number established to provide health-related information, medical advice, and counseling services to the public across various states in India. This service operates 24/7, ensuring accessibility at all times.
State-wise Implementation of Arogyavani 104 Health Helpline:
| State | Service Details |
|---|---|
| Karnataka | Launched in 2013, offering medical advice, health scheme information, and complaint registration. |
| Punjab | Initiated in June 2014, services available in Punjabi, Hindi, and English. |
| Odisha | Operated under Public-Private Partnership (PPP) with the National Health Mission (NHM). |
| Chhattisgarh | Managed through PPP with NHM, providing comprehensive health assistance. |
| Assam | Active service offering health-related information and counseling. |
| Jharkhand | Provides medical advice and health information to the public. |
| Gujarat | Offers health counseling and information services. |
| Rajasthan | Active helpline providing medical advice and support. |
| Tamil Nadu | Provides health-related information and counseling services. |
| Telangana | Offers medical advice and health information to citizens. |
| Madhya Pradesh | Active service providing health counseling and information. |
The primary objectives of the Arogyavani 104 Health Helpline include:
- Information Directory: Assisting callers in locating health service providers, diagnostic services, and hospitals.
- Complaint Registration: Allowing individuals to report deficiencies, negligence, or corruption in government healthcare institutions.
- Medical Advice: Offering guidance on managing long-term health conditions such as diabetes and heart issues.
- Epidemic Response: Providing information and advice during health scares and localized epidemics.
- Counseling Services: Addressing issues related to stress, depression, anxiety, HIV/AIDS, and other health concerns.
- First Aid Information: Offering immediate advice on handling health emergencies.
This initiative has proven beneficial in enhancing public access to healthcare information and services, thereby improving health outcomes across the participating states.
Arogyavani, also known as the 104 Health Helpline, is a toll-free, 24/7 service initiated by the Government of Karnataka to provide medical consultation, health information, and counseling to the public. By dialing 104, individuals can access a range of health-related services, including:
- Medical Advice: Receive guidance on various health conditions and general medical inquiries.
- Health Scheme Information: Learn about government health schemes and available medical facilities.
- Grievance Redressal: Report issues related to healthcare services, such as medical negligence or inadequate facilities.
- Counseling Services: Access support for mental health concerns, including stress, depression, and anxiety.
The service also offers directory information, details on health schemes, a grievance redressal mechanism, and validation of records for Mother and Child Tracking System (MCTS).
Inspired by its success in Karnataka, the 104 Health Helpline has been adopted by several other Indian states, including Punjab, Assam, Odisha, Chhattisgarh, Gujarat, Rajasthan, Tamil Nadu, Telangana, and Madhya Pradesh.
In Karnataka, the helpline is operated by the Health and Family Welfare Department in collaboration with Piramal Swasthya Management Research.
Please note that while the 104 Health Helpline is a valuable resource for non-emergency medical advice and information, it is not intended for emergency medical situations. For emergencies, individuals should contact the appropriate emergency services.